Refund policy

Last updated: July 2026

At Soroala, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

Return Process

To start a return, please contact our customer support team with your order number and reason for the return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or a full refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Personalized or custom-made items

• Items damaged through misuse or improper handling

Return Shipping

Customers are responsible for return shipping costs unless the product is damaged, defective, or the wrong item was received.

Contact Information

Trade Name: Soroala

Address: 8 The Grn, Dover, DE 19901, United States

Phone: +1 (701) 282-8122

Email: Info@Soroala.com