FAQ
How long does shipping take?
Orders are processed within 1 business day. Estimated delivery time is 2–4 business days within the United States.
Do you provide tracking information?
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout.
Can I return my order?
Yes. We offer a 14-day return policy. Items must be unused, in their original condition, and returned in their original packaging.
How long does it take to receive my refund?
Approved refunds are processed to your original payment method within 5–10 business days after the returned item has been received and inspected.
Can I cancel or change my order?
If your order has not yet been processed, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or modified.
What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or refund.
Do you ship internationally?
At this time, we only ship within the United States.
How can I contact customer support?
You can contact us using the information below:
Trade Name: Soroala
Address: 8 The Grn, Dover, DE 19901, United States
Phone: +1 (701) 282-8122
Email: Info@Soroala.com
Our customer support team will respond as quickly as possible during normal business hours.